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Privacy PoliCy

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This Privacy Policy forms an integral part of our Terms and Conditions. By utilizing this Website or our online store, you consent to be legally bound by and adhere to this Privacy Policy and our Terms and Conditions.

Age Restrictions on Access and Purchases: To access this site, you must be at least 21 years old. If you are under the age of 21, you are strictly prohibited from using this site for any purpose. Furthermore, you must meet the legal age requirements stipulated by your state or province to purchase our products. It is your responsibility to ascertain your legal eligibility to purchase our products.

In the event that we discover that we have collected personal information from an individual under the age of 21 without obtaining parental consent, we will promptly delete that information. If you suspect that we may possess information related to an individual under the age of 21, please get in touch with us at: contact@twinbuds.com

Information Collection and Utilization: When making a purchase from our online store, as part of the buying and selling process, we gather the personal information you provide, such as your name, address, email address, and order history. We also employ cookies, web beacons, or other tools to collect data that enhances the user experience on our store and website.

During your visit to our website, certain information is automatically collected. This information may include details like the Operating System (OS) running on your device, your Internet Protocol (IP) address (which may be used for geolocation purposes), access times, browser type, language, and the website you visited before arriving at our site. Additionally, we collect data on how you interact with our site, including the elements you engage with, metadata, and other specifics about these elements, changes in status, and other user actions.

 

Email Marketing: By supplying us with your email address, you grant us permission to send you emails regarding our store, new product releases, and other updates. You have the option to unsubscribe from these emails at any time by clicking the "Unsubscribe" link included at the bottom of each email.

In general, the information we collect is primarily used to provide, maintain, safeguard, and enhance our existing website and products, as well as to develop new products. The personal information gathered through our site is employed as described below and in other sections of this Policy to:

  1. Facilitate the creation and security of your account within our network.

  2. Recognize you as a user in our system.

  3. Enhance our products, website, and operational procedures.

  4. Gain insights into and enhance the user experience of our website and products.

  5. Provide the products and services you request.

  6. Respond to your inquiries or questions and enable our Support team to provide assistance.

  7. Send you pertinent information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

  8. Communicate with you about promotions, upcoming events, and news related to products and services offered by Twin Buds LLC and our designated partners, as well as for other marketing purposes of Twin Buds LLC.

  9. Link or combine your information with data acquired from third parties to better understand your requirements and provide superior service.

  10. Safeguard, investigate, and deter against fraudulent, unauthorized, or illegal activities.

California Privacy Rights: If you are a California resident, California law may grant you additional rights regarding the use of your personal information. To gain a deeper understanding of your California privacy rights, please visit this page.

Behavioral Advertising: As previously explained, we employ your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For instance:

  1. We use Google Analytics to gain insights into how our customers use the Site. You can find more information about how Google handles your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You may also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  2. We share information about your Site usage, purchases, and interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or similar technologies (subject to your consent, depending on your location).

More Information on Cookies: A cookie is a small data file that is downloaded to your computer or device when you visit our Site. We utilize various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences, such as login information and region selection. This eliminates the need to re-enter such data each time you return to the site or navigate between pages. Cookies also provide insights into how users engage with the website, such as whether it's their first visit or if they are frequent visitors.

The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies persist until you cease browsing, while persistent cookies last until they expire or are deleted. The majority of cookies we employ are persistent and will expire within 30 minutes to two years from the date of download to your device. You can manage and control cookies in various ways. However, please bear in mind that removing or blocking cookies may adversely affect your user experience, and certain parts of our website may become less accessible.

While most browsers accept cookies by default, you have the option to choose whether or not to accept cookies through your browser settings, usually found in the "Tools" or "Preferences" menu. For more guidance on altering your browser settings or blocking, managing, or filtering cookies, consult your browser's help file or visit websites like www.allaboutcookies.org.

Additionally, please be aware that blocking cookies may not entirely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of specific uses of your information by these parties, please follow the instructions provided in the "Behavioral Advertising" section above.

Consent: How do we obtain your consent? By completing a transaction and whenever you furnish us with personal information for the purpose of finalizing a transaction, placing an order, or arranging for the delivery or return of a purchase, you grant us permission to collect and utilize your information as described herein. It is important to note that your credit card information is managed in a unique and specific manner, as elaborated upon in Section 7 below.

How can you withdraw your consent? You can revoke your consent for us to use your personal information and cease receiving email communications by clicking the "Unsubscribe" link found at the bottom of each email or by contacting us at contact@twinbuds.com.

Disclosure: We do not disclose your personal information to third parties without your explicit consent, except in the following circumstances:

  1. Third Party Service Providers: On occasion, we may provide customer information to third-party partners who operate on our behalf. However, these third parties are required to uphold the same level of privacy protection as stipulated by this Privacy Policy and utilize the information solely for the purposes for which it was disclosed to them.

  2. Legal Requirements: We may furnish customer information when compelled by law or in response to lawful requests from law enforcement and other government agencies. In such instances, we will notify you at the address you have provided us if we receive a lawful request for your information.

  3. Protection of Rights and Property: We may disclose information to safeguard the rights and property of Twin Buds LLC, our agents, customers, and as necessary to enforce the agreements, policies, and terms detailed in this Privacy Policy or our Terms of Use. This includes purposes related to billing and collection.

  4. Emergencies: Information may be disclosed in emergencies to protect the personal safety of individuals.

  5. Corporate Restructuring: In cases involving business transactions or the transfer of all or part of our business or assets, including but not limited to mergers, acquisitions, refinancing through external investments, divestitures, or dissolutions, we may share personal information. In the event of insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, including its business and assets, that company will also acquire and assume the rights and obligations regarding your personal information, as described in this Policy.

Payment Processing: Our online store operates on an e-commerce software platform that enables us to offer our products and services to you.

Payment: If you provide us with your credit card information during the payment process, we transmit it to our PCI-DSS compliant payment gateway for processing using SSL encryption technology. Your credit card information is never stored for purposes beyond the transaction for which it was provided.

All direct payment gateways adhere to the standards established by PCI-DSS, overseen by the PCI Security Standards Council, a collaborative effort of renowned brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements ensure the secure handling of credit card information by our store, as well as our payment processors and service providers.

Third-Party Services: Our Policy does not encompass third-party services. To gain insight into the privacy practices of these third parties, please peruse their privacy policies.

Links: When you click on links provided on our store, they may redirect you away from our site. We do not assume responsibility for the privacy practices of other websites and encourage you to review their respective privacy policies.

Security: We take reasonable precautions and adhere to widely accepted industry practices to safeguard your personal information against unauthorized loss, misuse, access, disclosure, alteration, or destruction. Your personal information is secured by your password, and it is imperative that you do not share this password with anyone. Twin Buds LLC will never request your password.

When you furnish us with your credit card information, the information is transmitted to our server using secure socket layer technology (SSL), which employs the AES-256 encryption standard. Nevertheless, it is important to acknowledge that transmitting information over the internet is not entirely secure. While we employ our best efforts to protect your personal information, we cannot guarantee the absolute security of your information transmitted to our website. The security of your personal information during transmission is ultimately your responsibility. We are not accountable for any breaches of privacy settings or security measures incorporated into the website.

Age of Consent: Our website is not designed for individuals under the age of 21. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, do not use this website, provide any information through its features, register on the website, make purchases, or submit any personal details to us, including your name, address, phone number, or email address.

By using this site, you affirm that you are at least 21 years of age or that you have reached the age of majority in your state or province of residence. Moreover, you give your consent for any of your minor dependents to use this site.

United States Law Applies: This site is intended for users situated in the United States. When transmitting your Personal Information from outside the U.S., you agree to the application of U.S. law and the utilization and disclosure of your personal information in accordance with this Privacy Policy. You are responsible for ascertaining whether accessing this site and purchasing our products is lawful in your jurisdiction. Accessing this site and purchasing our products is done at your own risk, and you are accountable for complying with all applicable laws, regulations, rules, and treaties in your country of residence or the destination of the products.

Changes to This Privacy Policy: We reserve the right to amend this Privacy Policy at any time, so please review it periodically. We make it a practice to post any revisions to our Privacy Policy on this page, along with a notification that the Privacy Policy has been updated on the homepage of our website. If we make significant changes in how we handle our users' personal information, we will inform you through an email sent to the email address specified in your account and via a notice displayed on our website's homepage. You are responsible for maintaining an up-to-date, valid email address in your account and for periodically checking our website and this Privacy Policy for any modifications. Changes and clarifications become effective immediately upon their posting on the website.

Questions and Contact Information: If you wish to access, correct, amend, or delete any personal information we have about you (with the exception of information automatically generated by your use of our site), file a complaint, or request more information, please contact our customer service team at: 405-594-7026 or email us at: contact@twinbuds.com

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